Wickford Trampoline Centre
Operation Manual & Risk Assessment
1. Introduction
This operational manual outlines the policies, procedures, and safety standards required for the effective and safe running of Wickford Trampoline Centre. It applies to staff, contractors, volunteers, and visitors.
2. Mission & Values
Our mission is to provide a safe, inclusive, and enjoyable trampoline environment for all users, including individuals with disabilities and Special Educational Needs (SEN). We are committed to safety, professionalism, and accessibility.
3. Management Structure
• Centre Manager
• Duty Managers
• Lead Coaches
• Coaches & Assistants
• Safeguarding Officer
• First Aiders
4. Staffing Requirements
• All WTC coaching staff hold recognised trampoline qualifications.
• SEN and disability session leaders must have additional inclusive training.
• All WTC staff undergo safeguarding and first-aid training.
5. Opening & Closing Procedures
• Complete daily facility walk-through.
• Check trampolines, mats, padding, lighting, and exits.
• Confirm first aid kits stocked.
• Unlock/lock emergency exits.
• Power-down procedures followed at end of day.
6. Facility Rules
• One/Two users per trampoline under guidance from lead coach.
• No somersaults without coach supervision.
• Socks must be worn.
• No food or drink near trampolines.
• Spectators must remain on public balcony or in kitchen with CCTV.
7. Session Types
• Open Bounce
• Structured Coaching
• Disability / Rebound Therapy Sessions
• SEN & Quiet Sessions
• Parties
8. Session Management Procedures
• Maximum occupancy must be monitored.
• SEN users may require alternative communication methods.
9. Disability & SEN Inclusion Policy
• Sensory-friendly adjustments offered.
• Visual instructions available.
• Staff trained to support autism, ADHD, learning difficulties.
• For physical disabilities: safe transfer protocols, Wheel chair lift, hoist use, additional spotters and support if required.
10. Equipment Maintenance
• Weekly inspections.
• Annual professional inspection and service to all trampolines.
• Any damaged equipment removed from service immediately.
11. Cleaning Protocols
• Mats disinfected twice a year to include all push in mats, floor mats and end mats etc..
• Toilets and reception cleaned daily.
• Deep-clean schedule maintained.
12. Risk Assessment Procedures
• Annual review of full risk assessment.
• Review after any incident.
• Staff responsible for hazard reporting.
13. Emergency Action Plan
• Clear evacuation routes posted.
• Fire alarms tested weekly.
• Staff trained in assisting disabled users during evacuation.
14. First Aid Procedures
• First aider on duty at all times.
• Injuries logged in accident book.
• Parents/guardians informed of child injuries.
• Emergency services contacted when required.
15. Incident Reporting
• All incidents logged immediately.
• Debbie to review within 24 hours.
• Follow-up actions assigned.
• For SEN or disability-related incidents, tailored debrief with family recommended.
16. Safeguarding Policy
• All staff DBS checked.
• Any concerns reported immediately following disclosure protocol.
17. Data Protection & GDPR
• Personal data stored securely.
• Medical info only shared with essential staff.
18. Customer Service Standards
• Staff greet visitors warmly.
• Support provided to first-time or anxious participants.
• Complaints logged and resolved within 72 hours.
19. Marketing & Social Media Policy
• No photographs of users without written consent.
• Only authorised staff may post to official channels.
20. Review & Continuous Improvement
• Manual reviewed annually.
• Staff feedback collected regularly
• Updates communicated during team briefings or via closed messaging network.
Last Reviewed 1/5/25
Operation Manual & Risk Assessment
1. Introduction
This operational manual outlines the policies, procedures, and safety standards required for the effective and safe running of Wickford Trampoline Centre. It applies to staff, contractors, volunteers, and visitors.
2. Mission & Values
Our mission is to provide a safe, inclusive, and enjoyable trampoline environment for all users, including individuals with disabilities and Special Educational Needs (SEN). We are committed to safety, professionalism, and accessibility.
3. Management Structure
• Centre Manager
• Duty Managers
• Lead Coaches
• Coaches & Assistants
• Safeguarding Officer
• First Aiders
4. Staffing Requirements
• All WTC coaching staff hold recognised trampoline qualifications.
• SEN and disability session leaders must have additional inclusive training.
• All WTC staff undergo safeguarding and first-aid training.
5. Opening & Closing Procedures
• Complete daily facility walk-through.
• Check trampolines, mats, padding, lighting, and exits.
• Confirm first aid kits stocked.
• Unlock/lock emergency exits.
• Power-down procedures followed at end of day.
6. Facility Rules
• One/Two users per trampoline under guidance from lead coach.
• No somersaults without coach supervision.
• Socks must be worn.
• No food or drink near trampolines.
• Spectators must remain on public balcony or in kitchen with CCTV.
7. Session Types
• Open Bounce
• Structured Coaching
• Disability / Rebound Therapy Sessions
• SEN & Quiet Sessions
• Parties
8. Session Management Procedures
• Maximum occupancy must be monitored.
• SEN users may require alternative communication methods.
9. Disability & SEN Inclusion Policy
• Sensory-friendly adjustments offered.
• Visual instructions available.
• Staff trained to support autism, ADHD, learning difficulties.
• For physical disabilities: safe transfer protocols, Wheel chair lift, hoist use, additional spotters and support if required.
10. Equipment Maintenance
• Weekly inspections.
• Annual professional inspection and service to all trampolines.
• Any damaged equipment removed from service immediately.
11. Cleaning Protocols
• Mats disinfected twice a year to include all push in mats, floor mats and end mats etc..
• Toilets and reception cleaned daily.
• Deep-clean schedule maintained.
12. Risk Assessment Procedures
• Annual review of full risk assessment.
• Review after any incident.
• Staff responsible for hazard reporting.
13. Emergency Action Plan
• Clear evacuation routes posted.
• Fire alarms tested weekly.
• Staff trained in assisting disabled users during evacuation.
14. First Aid Procedures
• First aider on duty at all times.
• Injuries logged in accident book.
• Parents/guardians informed of child injuries.
• Emergency services contacted when required.
15. Incident Reporting
• All incidents logged immediately.
• Debbie to review within 24 hours.
• Follow-up actions assigned.
• For SEN or disability-related incidents, tailored debrief with family recommended.
16. Safeguarding Policy
• All staff DBS checked.
• Any concerns reported immediately following disclosure protocol.
17. Data Protection & GDPR
• Personal data stored securely.
• Medical info only shared with essential staff.
18. Customer Service Standards
• Staff greet visitors warmly.
• Support provided to first-time or anxious participants.
• Complaints logged and resolved within 72 hours.
19. Marketing & Social Media Policy
• No photographs of users without written consent.
• Only authorised staff may post to official channels.
20. Review & Continuous Improvement
• Manual reviewed annually.
• Staff feedback collected regularly
• Updates communicated during team briefings or via closed messaging network.
Last Reviewed 1/5/25
